Automated Alert: A small interruption, packet loss or slow down has been detected. A NOC Engineer has been dispatched to investigate.
An update: Official cause diagnosed as issues with neighbouring client causing high load on the upstream router leading to packet loss. Neighbouring client session has been disabled.
Updated 10 months ago
Routes restored as upstream packet loss has ceased.
Seems to be better! No Incident has been detected for a while now. We will continue to monitor the situation and update as necessary (Automated Update).