LU-1: Connectivity Interruption Detected 10th August 2018


Automated Alert: A small interruption, packet loss or slow down has been detected. A NOC Engineer has been dispatched to investigate.

Completed.

Automated Alert: Issue has been re-detected. NOC has been alerted

Automated Alert: Issue has been re-detected. NOC has been alerted

Automated Alert: Issue has been re-detected. NOC has been alerted

Automated Alert: Issue has been re-detected. NOC has been alerted

Automated Alert: Issue has been re-detected. NOC has been alerted

Automated Alert: Issue has been re-detected. NOC has been alerted

Automated Alert: Issue has been re-detected. NOC has been alerted

Automated Alert: Issue has been re-detected. NOC has been alerted

Automated Alert: Issue has been re-detected. NOC has been alerted

Automated Alert: Issue has been re-detected. NOC has been alerted

Automated Alert: Issue has been re-detected. NOC has been alerted

Automated Alert: Issue has been re-detected. NOC has been alerted

Automated Alert: Issue has been re-detected. NOC has been alerted

Automated Alert: Issue has been re-detected. NOC has been alerted

Automated Alert: Issue has been re-detected. NOC has been alerted

Automated Alert: Issue has been re-detected. NOC has been alerted

Automated Alert: Issue has been re-detected. NOC has been alerted

Automated Alert: Issue has been re-detected. NOC has been alerted

Automated Alert: Issue has been re-detected. NOC has been alerted

Automated Alert: Issue has been re-detected. NOC has been alerted

Automated Alert: Issue has been re-detected. NOC has been alerted

Automated Alert: Issue has been re-detected. NOC has been alerted

Automated Alert: Issue has been re-detected. NOC has been alerted

Automated Alert: Issue has been re-detected. NOC has been alerted

Automated Alert: Issue has been re-detected. NOC has been alerted

Automated Alert: Issue has been re-detected. NOC has been alerted

Automated Alert: Issue has been re-detected. NOC has been alerted

Automated Alert: Issue has been re-detected. NOC has been alerted

Automated Alert: Issue has been re-detected. NOC has been alerted

Automated Alert: Issue has been re-detected. NOC has been alerted

Automated Alert: Issue has been re-detected. NOC has been alerted

Automated Alert: Issue has been re-detected. NOC has been alerted

Automated Alert: Issue has been re-detected. NOC has been alerted

Automated Alert: Issue has been re-detected. NOC has been alerted

Dear customer,

We have encountered a rare software issue on one of our network aggregators.

The traffic is not affected, but the bug affects the management of the equipment.

We are working with our vendor to find a permanent fix.

For now the only solution is a firmware upgrade which require a hardware reset that will affect the customers directly connected to this equipment, or routed through it.

Affected equipment: FRA-EQ5-02C (this can be noticed in trace).

Please expect service disruption of maximum 5-10 minutes during the following maintenance window:

Start: 2018/08/10 03:00AM GMT (05:00 Frankfurt time)

End: 2018/08/10 03:30AM GMT (05:30 Frankfurt time)

Also note that any other locations and services will not be affected.

Regards,

Adrian CHIRITA Network Enginee

Automated Alert: Issue has been re-detected. NOC has been alerted

Automated Alert: Issue has been re-detected. NOC has been alerted

Automated Alert: Issue has been re-detected. NOC has been alerted