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Packet Loss (multiple locations)

December 13, 2020 at 5:53 AM GMT


Resolved after 71h 16m of downtime. December 16, 2020 at 5:10 AM

Investigating - We are investigating a potential issue that might affect the uptime of one our of services. We are sorry for any inconvenience this may cause you. This incident post will be updated once we have more information.

Cause - We are seeing intermittent issues caused by an upstream system not working as it should or being delayed in operation. We have tickets waiting response upstream.

Update 1 - We have some mitigations in place and await full diagnosis and fix upstream.

Update 2 - We continue to await confirmation of permanent fix. Tempory fix means no issues have been observed for >24-hours.

Update 3 - We continue to await confirmation of permanent fix. However as there has been no impact on customer services for days we will close this issue.