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We are currently in the process of onboarding our new (replacement) transit provider Lumen (formerly Level3). Due to delays in port turn up the NTT turn down date for APAC is scheduled to occur prior to the turn up of ports in US and EU.

To ensure the Anycast network remains balanced we have done extensive traffic engineering works over the past week which were applied this hour. We expect most customer routes will be unaffected.

We do note some troublesome routes, particularly those of AS6939 (Hurricane Electric) who peers very poorly with both NTT and GTT (not at all) our current US & EU transits. We are discussing mitigation strategies with our upstream provider however in the interim we expect some Asian HE traffic to be direct to the US (specifically LA). This is a problem which will affect singlehomed HE networks. This issue and any others like it should be resolved fully within the month as Lumen lights the remaining ports.

Please feel free to report bad routes to support and we will see what we can do about them.

Filtering: North American Anycast : North American Filtering Servers
LAX1 : Los Angeles 1 Operational
DAL1 : Dallas 1 Operational
CHI1 : Chicago 1 Operational
ASH1 : Ashburn 1 Operational
MIM1 : Miami 1 Operational
Filtering: European Anycast : European & UK Filtering Servers
AMS1 : Amsterdam 1 Operational
LON1 : London 1 Operational
Filtering: South American Anycast : South American Filtering Servers
BR1 : Brazil 1 Operational
Filtering: Asia & Oceana Anycast : Asia and Australian Filtering Servers
SGP1 : Singapore 1 Maintenance
TOK1 : Tokyo 1 Maintenance
SYD1 : Sydney 1 Maintenance
Filtering: Budget Range : US & European Budget Filtering servers
LV1 : Las Vegas 1 Operational
NY1 : New York 1 Operational
LU1 : Luxemburg 1 Operational
Core Platform : Web and Core Platform Services

Incident history

2021 (28)

October 14, 2021 at 3:23 AM

Observed issues with GTT routes

Resolved after 22h 8m of downtime
October 12, 2021 at 10:00 PM

Chicago Rack Maintenance

Resolved after 1h 45m of downtime
September 28, 2021 at 4:50 AM GMT

LA: Hardware Upgrade  ℹ

Update Routes are up. We will observe closely for any issues. Please do open a support ticket if you notice anything we don’t. Update Maintenance is proceeding roughly on schedule. We expect to …
September 24, 2021 at 4:47 PM


Resolved after 36m of downtime
August 27, 2021 at 7:22 AM GMT

Chicago Launch  ℹ

Due to unforseen circumstances the launch of the Chicago PoP has been delayed from the 27/08/2021 to 28/08/2021. We appologise for the inconvenience. Routes are up for all ranges in Chicago. Please do …
July 19, 2021 at 4:29 AM

Premium Anycast: Lumen APAC Upgrade

◆ This issue is not resolved yet
June 30, 2021 at 2:58 PM

Amsterdam: Instability

Resolved after 1h 49m of downtime
June 28, 2021 at 4:48 AM

Ashburn Maintenance

Resolved after 1h 55m of downtime
June 26, 2021 at 3:07 AM

Brazil: Packet Loss

Resolved after 1h 30m of downtime
June 3, 2021 at 12:46 AM

Amsterdam: Issues

Resolved after 28h 26m of downtime
May 23, 2021 at 9:17 PM

Packet Loss in London

Resolved after 2h 53m of downtime
May 12, 2021 at 5:00 PM

Cogent interruption

Resolved after 3h 14m of downtime
April 14, 2021 at 11:56 AM

Dallas: Issue

Resolved after 18m of downtime
April 14, 2021 at 12:01 AM

Dallas: Switch issues

Resolved after 2h 0m of downtime
April 3, 2021 at 2:00 AM

UK & Amsterdam Maintenance

Resolved in under a minute
March 3, 2021 at 10:00 AM GMT

LA: maintenance  ℹ

Maintenance will be be performed in LA during regional off-peak time tonight. No interruption is expected, a risk of small interruption is possible. Update complete. No interruption observed.
March 3, 2021 at 8:00 AM GMT

Miami: Maintenance  ℹ

We are performing maintenance tonight during the regional off-peak. No interruption is expected however a risk does exist. Update Completed without interruption.
February 27, 2021 at 5:40 PM

London: Hardware Crash

Resolved in under a minute
February 15, 2021 at 8:00 PM GMT

Amsterdam: Minor Maintenance  ℹ

We will be conducting minor maintenance in Amsterdam. There will be a risk of a minutes of interruption as sessions are updated. We will attempt to keep the interruption as quick as possible if …
February 15, 2021 at 2:00 AM GMT

Amsterdam: Hazzard Notice  ℹ

Today we will be performing preperation for tomorrows scheduled maintenance. No interruption is expected.
February 12, 2021 at 7:00 PM

London: Minor Maintenance

Resolved after 3h 30m of downtime
February 10, 2021 at 3:00 AM GMT

UK: Hazard Warning  ℹ

We will be conducting some minor maintenance in London this afternoon. No interruption is expected however as always when work is being carried out there is a small chance of issue. Due to this we are …
February 8, 2021 at 6:51 PM

Dallas: Partial Interruption

Resolved after 7m of downtime
January 14, 2021 at 1:50 AM

Hazard Notice: Dallas

Resolved after 23h 59m of downtime
January 9, 2021 at 1:40 AM

Amsterdam: Maintenance

Resolved after 1h 31m of downtime
January 5, 2021 at 4:31 AM

London: Investigating

Resolved after 4h 0m of downtime
January 4, 2021 at 12:32 AM GMT

Dallas: Fault Detected  ℹ

Investigating - We have detected a fault in our network cable / switch port. We will be scheduling replacement later today. Update - Replacement occurring now Update - While we confirm the issue is …
January 2, 2021 at 3:49 AM

Budget: Issue continued.

Resolved after 3h 14m of downtime

2020 (8)

December 30, 2020 at 4:20 AM

Budget: Incident

Resolved after 8h 33m of downtime
December 27, 2020 at 9:39 AM

Lux: Packet Loss

Resolved after 15m of downtime
December 23, 2020 at 9:50 AM

Luxembourg: Unplanned Hardware Migration

Resolved after 1h 2m of downtime
December 19, 2020 at 2:42 PM

Amsterdam: Connectivity Issues (2)

Resolved after 8h 10m of downtime
December 18, 2020 at 4:02 PM

Amsterdam: Connectivity Issues

Resolved in under a minute
December 16, 2020 at 11:37 AM

Amsterdam: Reverse Proxy issue

Resolved in under a minute
December 15, 2020 at 7:50 PM GMT

Maintenance: Amsterdam Network Upgrade  ℹ

We will be upgrading our network capacity and filtering hardware in Amsterdam. Any customers who have configured a HA type setup will be largely unaffected as routes will be removed from the region …
December 13, 2020 at 5:53 AM

Packet Loss (multiple locations)

Resolved after 71h 16m of downtime