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Last updated just now

Hardware Replacement →

February 3, 2026 at 1:00 PM GMT
Local: February 3, 2026 at 1:00 PM Coordinated Universal Time

SGP1

Upstream has requested that we move our hardware to a new area of the datacenter. To facilitate that we are going to experience an interruption. We have been requested to do this via a system migration.

To facilitate this we will be taking Singapore routes down from midday AEST on Wednesday. We estimate that it will take 4-5 hours to complete.

► ✕ Filtering: North American Anycast : North American Filtering Servers
LAX1 : Los Angeles 1 Operational
DAL1 : Dallas 1 Operational
CHI1 : Chicago 1 Operational
ASH1 : Ashburn 1 Operational
MIM1 : Miami 1 Operational
► ✕ Filtering: European Anycast : European & UK Filtering Servers
AMS1 : Amsterdam 1 Operational
LON1 : London 1 Operational
► ✕ Filtering: South American Anycast : South American Filtering Servers
BR1 : Brazil 1 Operational
► ✕ Filtering: Asia & Oceana Anycast : Asia and Australian Filtering Servers
SGP1 : Singapore 1 Maintenance
TOK1 : Tokyo 1 Operational
SYD1 : Sydney 1 Operational
► ✕ Filtering: Budget Range : US & European Budget Filtering servers
LV1 : Las Vegas 1 Operational
NY1 : New York 1 Operational
LU1 : Luxemburg 1 Operational
► ✕ Core Platform : Web and Core Platform Services
WEB : Client Portal and Website Operational

Incident history

2026 (1)

February 3, 2026 at 1:00 PM GMT
Local: February 3, 2026 at 1:00 PM Coordinated Universal Time

Hardware Replacement

◆ This issue is not resolved yet

2025 (24)

December 9, 2025 at 2:28 AM GMT
Local: December 9, 2025 at 2:28 AM Coordinated Universal Time

London GTT packet loss

Resolved after 16m of downtime
December 4, 2025 at 1:36 AM GMT
Local: December 4, 2025 at 1:36 AM Coordinated Universal Time

Routing issues

Resolved after 2h 53m of downtime
November 20, 2025 at 3:17 AM GMT
Local: November 20, 2025 at 3:17 AM Coordinated Universal Time

AMS issue

Resolved after 13m of downtime
November 17, 2025 at 10:30 PM GMT
Local: November 17, 2025 at 10:30 PM Coordinated Universal Time

Software Upgrades: Anycast

Resolved after 2h 0m of downtime
November 12, 2025 at 5:07 AM GMT
Local: November 12, 2025 at 5:07 AM Coordinated Universal Time

HTTP Log information

Resolved after 34m of downtime
November 10, 2025 at 10:30 PM GMT
Local: November 10, 2025 at 10:30 PM Coordinated Universal Time

Software Upgrades

Resolved after 2h 25m of downtime
November 7, 2025 at 12:30 AM GMT
Local: November 7, 2025 at 12:30 AM Coordinated Universal Time

Maintenance

Resolved after 1h 37m of downtime
November 5, 2025 at 12:10 AM GMT
Local: November 5, 2025 at 12:10 AM Coordinated Universal Time

NTT Brazil

Resolved after 3h 21m of downtime
October 9, 2025 at 10:29 PM GMT
Local: October 9, 2025 at 10:29 PM Coordinated Universal Time

Brazil outage

Resolved after 3h 5m of downtime
September 2, 2025 at 1:00 PM GMT
Local: September 2, 2025 at 1:00 PM Coordinated Universal Time

Ashburn Emergency Maintenance

Resolved after 4h 0m of downtime
August 27, 2025 at 2:02 AM GMT
Local: August 27, 2025 at 2:02 AM Coordinated Universal Time

Reduced quality of EU routes

Resolved after 6h 24m of downtime
August 12, 2025 at 4:29 AM GMT
Local: August 12, 2025 at 4:29 AM Coordinated Universal Time

Recaptcha Depreciation

Resolved in under a minute
July 29, 2025 at 10:14 AM GMT
Local: July 29, 2025 at 10:14 AM Coordinated Universal Time

Budget Line Disrupted (US-EAST)

Resolved in under a minute
July 27, 2025 at 11:08 AM GMT
Local: July 27, 2025 at 11:08 AM Coordinated Universal Time

Cloud Service outage

Resolved after 41h 43m of downtime
July 26, 2025 at 2:06 PM GMT
Local: July 26, 2025 at 2:06 PM Coordinated Universal Time

LUX: Migrating to Switzerland

Resolved in under a minute
July 26, 2025 at 1:18 PM GMT
Local: July 26, 2025 at 1:18 PM Coordinated Universal Time

LUX interruption

Resolved after 22h 1m of downtime
July 22, 2025 at 11:00 PM GMT
Local: July 22, 2025 at 11:00 PM Coordinated Universal Time

Software Updates (Anycast)

Resolved after 1h 3m of downtime
July 17, 2025 at 11:56 PM GMT
Local: July 17, 2025 at 11:56 PM Coordinated Universal Time

Software Updates (Budget Line)

Resolved after 21m of downtime
July 11, 2025 at 9:39 AM GMT
Local: July 11, 2025 at 9:39 AM Coordinated Universal Time

Autossl issues

Resolved after 39h 16m of downtime
June 5, 2025 at 8:00 AM GMT
Local: June 5, 2025 at 8:00 AM Coordinated Universal Time

AMS: Scheduled Maintenance

Resolved after 2h 0m of downtime
May 30, 2025 at 1:58 PM GMT
Local: May 30, 2025 at 1:58 PM Coordinated Universal Time

AMS Interruption

Resolved after 92h 28m of downtime
May 19, 2025 at 9:00 AM GMT
Local: May 19, 2025 at 9:00 AM Coordinated Universal Time

Dallas: Network Maintenance

Resolved after 8m of downtime
March 30, 2025 at 11:29 AM GMT
Local: March 30, 2025 at 11:29 AM Coordinated Universal Time

Issues with Akamai

Resolved after 12h 36m of downtime
March 10, 2025 at 9:40 AM GMT
Local: March 10, 2025 at 9:40 AM Coordinated Universal Time

Dallas: Potential issue with Cogent

Resolved after 865h 25m of downtime

2024 (15)

December 5, 2024 at 7:05 AM GMT
Local: December 5, 2024 at 7:05 AM Coordinated Universal Time

Block Storage outage

Resolved after 51m of downtime
October 24, 2024 at 9:42 AM GMT
Local: October 24, 2024 at 9:42 AM Coordinated Universal Time

LA: Fault

Resolved after 953h 58m of downtime
October 15, 2024 at 12:53 AM GMT
Local: October 15, 2024 at 12:53 AM Coordinated Universal Time

Paypal payments delayed

Resolved after 224h 53m of downtime
October 8, 2024 at 2:37 PM GMT
Local: October 8, 2024 at 2:37 PM Coordinated Universal Time

Lux: offline event

Resolved after 5h 29m of downtime
August 23, 2024 at 2:10 AM GMT
Local: August 23, 2024 at 2:10 AM Coordinated Universal Time

Ashburn offline

Resolved after 30m of downtime
July 11, 2024 at 1:25 PM GMT
Local: July 11, 2024 at 1:25 PM Coordinated Universal Time

Sydney: routes pulled

Resolved after 385h 49m of downtime
June 4, 2024 at 10:10 AM GMT
Local: June 4, 2024 at 10:10 AM Coordinated Universal Time

UK Migration 04/06 - 05/06

Resolved after 39h 40m of downtime
May 26, 2024 at 12:15 PM GMT
Local: May 26, 2024 at 12:15 PM Coordinated Universal Time

Dallas storm

Resolved after 7h 42m of downtime
April 13, 2024 at 12:28 PM GMT
Local: April 13, 2024 at 12:28 PM Coordinated Universal Time

UK / LON removal (temporary)

Resolved after 109h 30m of downtime
February 7, 2024 at 11:00 PM GMT
Local: February 7, 2024 at 11:00 PM Coordinated Universal Time

Scheduled Maintenance on Datastore

Resolved after 5h 0m of downtime
February 2, 2024 at 2:00 PM GMT
Local: February 2, 2024 at 2:00 PM Coordinated Universal Time

London Core Router Software Update

Resolved after 34h 32m of downtime
February 1, 2024 at 8:08 AM GMT
Local: February 1, 2024 at 8:08 AM Coordinated Universal Time

Network Maintenance

Resolved after 24h 53m of downtime
January 24, 2024 at 8:16 PM GMT
Local: January 24, 2024 at 8:16 PM Coordinated Universal Time

Singapore: Emergency Maintenance

Resolved after 10m of downtime
January 17, 2024 at 9:01 AM GMT
Local: January 17, 2024 at 9:01 AM Coordinated Universal Time

Dashboard & Website offline

Resolved after 2h 14m of downtime
January 15, 2024 at 11:39 AM GMT
Local: January 15, 2024 at 11:39 AM Coordinated Universal Time

Chicago: Offline

Resolved in under a minute

2023 (11)

September 1, 2023 at 12:11 PM GMT
Local: September 1, 2023 at 12:11 PM Coordinated Universal Time

LAX: Temporarily removed

Resolved after 4457h 12m of downtime
August 20, 2023 at 8:37 AM GMT
Local: August 20, 2023 at 8:37 AM Coordinated Universal Time

LAX: Issues

Resolved after 3h 57m of downtime
July 26, 2023 at 3:00 AM GMT
Local: July 26, 2023 at 3:00 AM Coordinated Universal Time

Hazard Notice

Resolved in under a minute
June 29, 2023 at 1:00 AM GMT
Local: June 29, 2023 at 1:00 AM Coordinated Universal Time

Hazard Notice: Amsterdam, Ashburn, Chicago

Resolved after 43m of downtime
June 26, 2023 at 12:47 PM GMT
Local: June 26, 2023 at 12:47 PM Coordinated Universal Time

Dallas & Japan issue detected

Resolved after 15h 25m of downtime
June 23, 2023 at 4:00 AM GMT
Local: June 23, 2023 at 4:00 AM Coordinated Universal Time

Hazard Notice

Resolved after 3h 28m of downtime
June 19, 2023 at 9:30 AM GMT
Local: June 19, 2023 at 9:30 AM Coordinated Universal Time

SYD1: Hazard Notice

Resolved after 1h 5m of downtime
May 12, 2023 at 12:11 PM GMT
Local: May 12, 2023 at 12:11 PM Coordinated Universal Time

Configuration update delay

Resolved after 1h 9m of downtime
March 28, 2023 at 3:56 AM GMT
Local: March 28, 2023 at 3:56 AM Coordinated Universal Time

SYD1: Maintenance

Resolved after 1h 11m of downtime
January 6, 2023 at 12:00 AM GMT
Local: January 6, 2023 at 12:00 AM Coordinated Universal Time

Vegas and Luxembourg

Resolved after 57m of downtime
January 4, 2023 at 4:30 AM GMT
Local: January 4, 2023 at 4:30 AM Coordinated Universal Time

NY1

Resolved after 20m of downtime

2022 (9)

October 14, 2022 at 6:25 PM GMT
Local: October 14, 2022 at 6:25 PM Coordinated Universal Time

Vegas: Offline

Resolved after 13h 25m of downtime
October 4, 2022 at 1:55 AM GMT
Local: October 4, 2022 at 1:55 AM Coordinated Universal Time

Premium Anycast: Lumen Transit

Resolved after 3072h 48m of downtime
July 5, 2022 at 4:54 AM GMT
Local: July 5, 2022 at 4:54 AM Coordinated Universal Time

Miami: Instability

Resolved after 20h 56m of downtime
June 25, 2022 at 9:11 AM GMT
Local: June 25, 2022 at 9:11 AM Coordinated Universal Time

AMS: Removed

Resolved after 2h 13m of downtime
May 16, 2022 at 1:22 AM GMT
Local: May 16, 2022 at 1:22 AM Coordinated Universal Time

Miami: Network Unavailable

Resolved after 25h 22m of downtime
April 5, 2022 at 2:42 AM GMT
Local: April 5, 2022 at 2:42 AM Coordinated Universal Time

Equnix IX (Singapore)

Resolved in under a minute
March 22, 2022 at 2:00 AM GMT
Local: March 22, 2022 at 2:00 AM Coordinated Universal Time

Client Panel & Website Upgrade  ℹ

Update Deployment of all queued customer configuration updates has been performed. If you are encountering any issues please do let us know. Update Customer deployments and all customer facing … February 15, 2022 at 12:07 AM GMT
Local: February 15, 2022 at 12:07 AM Coordinated Universal Time

Budget PoPs offline (upstream)

Resolved after 13m of downtime
January 24, 2022 at 1:31 AM GMT
Local: January 24, 2022 at 1:31 AM Coordinated Universal Time

Luxembourg Network Outage  ℹ

Update No official all clear yet as work related to the move continues. However all XCs are now up and services online for over half an hour. Update Some routes are back. Some XCs are not yet spliced. …

2021 (28)

December 5, 2021 at 11:37 PM GMT
Local: December 5, 2021 at 11:37 PM Coordinated Universal Time

LV1: Outage

Resolved after 1h 20m of downtime
October 14, 2021 at 3:23 AM GMT
Local: October 14, 2021 at 3:23 AM Coordinated Universal Time

Observed issues with GTT routes

Resolved after 22h 8m of downtime
October 12, 2021 at 10:00 PM GMT
Local: October 12, 2021 at 10:00 PM Coordinated Universal Time

Chicago Rack Maintenance

Resolved after 1h 45m of downtime
September 28, 2021 at 4:50 AM GMT
Local: September 28, 2021 at 4:50 AM Coordinated Universal Time

LA: Hardware Upgrade  ℹ

Update Routes are up. We will observe closely for any issues. Please do open a support ticket if you notice anything we don’t. Update Maintenance is proceeding roughly on schedule. We expect to … September 24, 2021 at 4:47 PM GMT
Local: September 24, 2021 at 4:47 PM Coordinated Universal Time

Outage

Resolved after 36m of downtime
August 27, 2021 at 7:22 AM GMT
Local: August 27, 2021 at 7:22 AM Coordinated Universal Time

Chicago Launch  ℹ

Due to unforseen circumstances the launch of the Chicago PoP has been delayed from the 27/08/2021 to 28/08/2021. We appologise for the inconvenience. Routes are up for all ranges in Chicago. Please do … June 30, 2021 at 2:58 PM GMT
Local: June 30, 2021 at 2:58 PM Coordinated Universal Time

Amsterdam: Instability

Resolved after 1h 49m of downtime
June 28, 2021 at 4:48 AM GMT
Local: June 28, 2021 at 4:48 AM Coordinated Universal Time

Ashburn Maintenance

Resolved after 1h 55m of downtime
June 26, 2021 at 3:07 AM GMT
Local: June 26, 2021 at 3:07 AM Coordinated Universal Time

Brazil: Packet Loss

Resolved after 1h 30m of downtime
June 3, 2021 at 12:46 AM GMT
Local: June 3, 2021 at 12:46 AM Coordinated Universal Time

Amsterdam: Issues

Resolved after 28h 26m of downtime
May 23, 2021 at 9:17 PM GMT
Local: May 23, 2021 at 9:17 PM Coordinated Universal Time

Packet Loss in London

Resolved after 2h 53m of downtime
May 12, 2021 at 5:00 PM GMT
Local: May 12, 2021 at 5:00 PM Coordinated Universal Time

Cogent interruption

Resolved after 3h 14m of downtime
April 14, 2021 at 11:56 AM GMT
Local: April 14, 2021 at 11:56 AM Coordinated Universal Time

Dallas: Issue

Resolved after 18m of downtime
April 14, 2021 at 12:01 AM GMT
Local: April 14, 2021 at 12:01 AM Coordinated Universal Time

Dallas: Switch issues

Resolved after 2h 0m of downtime
April 3, 2021 at 2:00 AM GMT
Local: April 3, 2021 at 2:00 AM Coordinated Universal Time

UK & Amsterdam Maintenance

Resolved in under a minute
March 3, 2021 at 10:00 AM GMT
Local: March 3, 2021 at 10:00 AM Coordinated Universal Time

LA: maintenance  ℹ

Maintenance will be be performed in LA during regional off-peak time tonight. No interruption is expected, a risk of small interruption is possible. Update complete. No interruption observed. March 3, 2021 at 8:00 AM GMT
Local: March 3, 2021 at 8:00 AM Coordinated Universal Time

Miami: Maintenance  ℹ

We are performing maintenance tonight during the regional off-peak. No interruption is expected however a risk does exist. Update Completed without interruption. February 27, 2021 at 5:40 PM GMT
Local: February 27, 2021 at 5:40 PM Coordinated Universal Time

London: Hardware Crash

Resolved in under a minute
February 15, 2021 at 8:00 PM GMT
Local: February 15, 2021 at 8:00 PM Coordinated Universal Time

Amsterdam: Minor Maintenance  ℹ

We will be conducting minor maintenance in Amsterdam. There will be a risk of a minutes of interruption as sessions are updated. We will attempt to keep the interruption as quick as possible if … February 15, 2021 at 2:00 AM GMT
Local: February 15, 2021 at 2:00 AM Coordinated Universal Time

Amsterdam: Hazzard Notice  ℹ

Today we will be performing preperation for tomorrows scheduled maintenance. No interruption is expected. February 12, 2021 at 7:00 PM GMT
Local: February 12, 2021 at 7:00 PM Coordinated Universal Time

London: Minor Maintenance

Resolved after 3h 30m of downtime
February 10, 2021 at 3:00 AM GMT
Local: February 10, 2021 at 3:00 AM Coordinated Universal Time

UK: Hazard Warning  ℹ

We will be conducting some minor maintenance in London this afternoon. No interruption is expected however as always when work is being carried out there is a small chance of issue. Due to this we are … February 8, 2021 at 6:51 PM GMT
Local: February 8, 2021 at 6:51 PM Coordinated Universal Time

Dallas: Partial Interruption

Resolved after 7m of downtime
January 14, 2021 at 1:50 AM GMT
Local: January 14, 2021 at 1:50 AM Coordinated Universal Time

Hazard Notice: Dallas

Resolved after 23h 59m of downtime
January 9, 2021 at 1:40 AM GMT
Local: January 9, 2021 at 1:40 AM Coordinated Universal Time

Amsterdam: Maintenance

Resolved after 1h 31m of downtime
January 5, 2021 at 4:31 AM GMT
Local: January 5, 2021 at 4:31 AM Coordinated Universal Time

London: Investigating

Resolved after 4h 0m of downtime
January 4, 2021 at 12:32 AM GMT
Local: January 4, 2021 at 12:32 AM Coordinated Universal Time

Dallas: Fault Detected  ℹ

Investigating - We have detected a fault in our network cable / switch port. We will be scheduling replacement later today. Update - Replacement occurring now Update - While we confirm the issue is … January 2, 2021 at 3:49 AM GMT
Local: January 2, 2021 at 3:49 AM Coordinated Universal Time

Budget: Issue continued.

Resolved after 3h 14m of downtime

2020 (8)

December 30, 2020 at 4:20 AM GMT
Local: December 30, 2020 at 4:20 AM Coordinated Universal Time

Budget: Incident

Resolved after 8h 33m of downtime
December 27, 2020 at 9:39 AM GMT
Local: December 27, 2020 at 9:39 AM Coordinated Universal Time

Lux: Packet Loss

Resolved after 15m of downtime
December 23, 2020 at 9:50 AM GMT
Local: December 23, 2020 at 9:50 AM Coordinated Universal Time

Luxembourg: Unplanned Hardware Migration

Resolved after 1h 2m of downtime
December 19, 2020 at 2:42 PM GMT
Local: December 19, 2020 at 2:42 PM Coordinated Universal Time

Amsterdam: Connectivity Issues (2)

Resolved after 8h 10m of downtime
December 18, 2020 at 4:02 PM GMT
Local: December 18, 2020 at 4:02 PM Coordinated Universal Time

Amsterdam: Connectivity Issues

Resolved in under a minute
December 16, 2020 at 11:37 AM GMT
Local: December 16, 2020 at 11:37 AM Coordinated Universal Time

Amsterdam: Reverse Proxy issue

Resolved in under a minute
December 15, 2020 at 7:50 PM GMT
Local: December 15, 2020 at 7:50 PM Coordinated Universal Time

Maintenance: Amsterdam Network Upgrade  ℹ

We will be upgrading our network capacity and filtering hardware in Amsterdam. Any customers who have configured a HA type setup will be largely unaffected as routes will be removed from the region … December 13, 2020 at 5:53 AM GMT
Local: December 13, 2020 at 5:53 AM Coordinated Universal Time

Packet Loss (multiple locations)

Resolved after 71h 16m of downtime

X4B Network Status   •   Back to top

We continuously monitor the status of our services and if there are any interruptions, a note will be posted here. The information here is the result of Automated and Manual input.

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